I have read a lot of negative comments about Audible.co.uk customer support, however I was most impressed with the support. I joined Audible.co.uk only a few weeks ago, paying a free £7.99 a month with basically entitles me to the download of one audio book a month. At highest quality the audio books sound like 48-96Kbps mono MP3, I think this should be higher at least 160Kbps and stereo is a must but I can live with it for spoken word.
Yesterday I purchased a learning Japanese audio book (not the first) with an unconventional method of learning produced by earwormslearning.com. Basically the idea is to lay down some words and phrases to music. Being one who likes to try new things I thought I'd give it a go. I foolishly thought a music based audio book would be encoded in higher quality, nope, still mono even. I couldn't stand this, I managed to listen to some of the book but simply could not stand it. I sent an email to Audible.co.uk asking about the chance of a refund and explaining my reasoning. To be perfectly honest I didn't expect anything to come of this, just thought I make my opinion heard. Well to my surprise they did indeed refund me and contacted me only 20 minutes after I emailed them
Can't complain about that at all! I will now buy the CD from the earwormslearning.com site which is more expensive but has the added benefit of being DRM free and, one should hope, CD quality
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