Tiscali are supposedly an ISP in the UK. They are in fact a waste of time in the UK. Since moving to them a year and a half ago my connection has constantly dropped every few days and on bad days which occur around every one to two weeks the connection can drop every few minutes or just disappear for minutes, sometimes hours.
Several months ago a lovely problem has cropped up, late at night. MSN, GTalk and Gizmo all fail to work along with Guild Wars, IRC and probably anything that doesn't come over port 80. The problem is partially explored here:
http://www.tiscali.co.uk/forums/showthread.php?t=124854 but it's been like this for months!
So I decided it's time to phone (why didn't I phone before? I did, tried to get hold of them for five days and gave up). This time I phoned them and go through. Only to a monkey. After explaining the problem he goes off (presumably to have a word with people who know more than just how to answer phones) and comes back to tell me that everything is working fine but I should contact my computer manufacturer.
Well that's great, since I have put it together myself I can cross that one off the list! So I asked why, I then got some stupid explanation along the lines of "We are an ISP, we only connect you to the Internet, if your having a problem with MSN Messenger we would ask that you contact Microsoft". That would be funny "Hello Microsoft, MSN Messenger has a bug, BTW it only affects me at night and only affects Tiscali users". I explained that the problem was infact with Tiscali and that in their very own forums a member of staff had admitted this. So he told me (again) how everything was working fine and (again) told me to contact Microsoft or Google. Now is it just me, or should even a complete cretin realise that THREE programs disconnecting at the same time might be a problem not with all THREE pieces of software that have a magical "disconnect at the same time" bug just might be a problem with my connection? Actually no, guess what he said when I explained this. Yeah, everything is working fine.
I could see this was going nowhere, I was speaking to a grade A moron. I made it simple for him "So what your telling me is that you don't know what's causing this problem your having and you don't know when it's going to be fixed?". The answer, short and simple. Yes.
So that's all there is to say really, I told him the service is unacceptable and that I would most likely change ISP. Now for those of you who don't know talk of changing to another provider usually brings these privative creatures to life with an overwhelming desire to help. Not this one, silence. The type of, oh really? I don't care silence.
Well that's all there was to it really I'll be looking into changing ISP.
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