Tiscali are supposedly an ISP in the UK. They are in fact a waste of time in the UK. Since moving to them a year and a half ago my connection has constantly dropped every few days and on bad days which occur around every one to two weeks the connection can drop every few minutes or just disappear for minutes, sometimes hours.

Several months ago a lovely problem has cropped up, late at night. MSN, GTalk and Gizmo all fail to work along with Guild Wars, IRC and probably anything that doesn't come over port 80. The problem is partially explored here: http://www.tiscali.co.uk/forums/showthread.php?t=124854 but it's been like this for months!

So I decided it's time to phone (why didn't I phone before? I did, tried to get hold of them for five days and gave up). This time I phoned them and go through. Only to a monkey. After explaining the problem he goes off (presumably to have a word with people who know more than just how to answer phones) and comes back to tell me that everything is working fine but I should contact my computer manufacturer.

Well that's great, since I have put it together myself I can cross that one off the list! So I asked why, I then got some stupid explanation along the lines of "We are an ISP, we only connect you to the Internet, if your having a problem with MSN Messenger we would ask that you contact Microsoft". That would be funny "Hello Microsoft, MSN Messenger has a bug, BTW it only affects me at night and only affects Tiscali users". I explained that the problem was infact with Tiscali and that in their very own forums a member of staff had admitted this. So he told me (again) how everything was working fine and (again) told me to contact Microsoft or Google. Now is it just me, or should even a complete cretin realise that THREE programs disconnecting at the same time might be a problem not with all THREE pieces of software that have a magical "disconnect at the same time" bug just might be a problem with my connection? Actually no, guess what he said when I explained this. Yeah, everything is working fine.

I could see this was going nowhere, I was speaking to a grade A moron. I made it simple for him "So what your telling me is that you don't know what's causing this problem your having and you don't know when it's going to be fixed?". The answer, short and simple. Yes.

So that's all there is to say really, I told him the service is unacceptable and that I would most likely change ISP. Now for those of you who don't know talk of changing to another provider usually brings these privative creatures to life with an overwhelming desire to help. Not this one, silence. The type of, oh really? I don't care silence.

Well that's all there was to it really I'll be looking into changing ISP.



5 Comments

Dugahole Location: Ballarat, Victoria, Australia Joined: 27/03/05	Bad luck, I am new to the broadband world but I am so happy with my ISP, Internode. They have fantastic customer support and even though there was some big problems at the start with the modem never arriving and so on they handled everything really well. Its sad that good customer service is so rare these days. Change ISP, its the only way they will learn.

Chris Location: West Midlands, UK Joined: 24/03/05	The last ISP I had were reliable but expensive, I shouldn't have changed. It's a pain changing because it probably means being without the net for a month, not great with uni work due in that requires the use of the net. I'll just have to continue to suffer for the time being.

Tim Location: United Kingdom Joined: 26/03/05	Hmmm im with BT and thier very realiable but the problem is the router they prefer you to use "The BT HomeHub" its a joke first off you awnser the phone on the hub and the other phones in the house still ring for a few seconds it has 'crappy' range to quote people from the bt help forums. But one good thing is its sercurity its inpeciable and my xbox took only minutes to setup on it using wep.
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Chris Location: West Midlands, UK Joined: 24/03/05	When I was using BT I had to pay £80 for a USB modem that I didn't want! I used my own Wireless router anyway, it doesn't matter what BT prefer you to use. You can use what you want As for the telephone ringing problem I wouldn't say that was caused by the router unless of course you plug your phone into your router but that would be a most odd router lol

Tim Location: United Kingdom Joined: 26/03/05	The phones actually a part of the router its really odd
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